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FAQ

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at support@revitalizeshop.co.

Q. Who Should Avoid Using Revitalize?

A. Please never use the product with the following medical electronic devices:

1. Heart pacemakers and other implantable medical electronic devices; 2. Artificial heart and lungs and other life-supporting medical electronic devices; 3. Electrocardiographs and other medical electronic devices; * These medical electronic devices may cause malfunctions and can be life-threatening.

Usage under the following conditions is prohibited: 1. Malignant tumor patients 2. Patients with bleeding tendency 3. Pregnant women and lying-in women 4. Acute suppurative inflammation patients 5. Heart pacemaker users 6. Patients with metal implant near the heart

 

 Q. What should be noted before using Revitalize?

 A. To experience the best massage effect, please make sure the electrode plates are closely attached to your skin (Tie up your hair and take off necklaces before use). And we suggest using a wet towel to moisten your neck a bit in advance. Do not use the massager while charging.

 

Q. Does this neck massager actually works?

A. Yes, The electrical pulse massage  was approved by the FDA to relieve muscle stiffness. With 15 levels, you can start by the lightest level. And the infrared heat function can be used to ease muscle tension, stress, and promote blood circulation. We have sold thousands of neck massagers all over the world with 4.5+ stars rating reviews. 

 

Q. Will the electricity hurt me?

A. The rated working voltage is 5V, which is far lower than the international safety voltage standard 36V. The massage machine uses pulse technology, and you will feel a slight electric flow that won’t hurt you.

 

Q. Does the neck massager falls off easily?

A. Revitalize neck massager adopts “U” shape ergonomic design. It will fit  tightly and comfortably on your neck, much better than the regular neck massagers. 

 

Q. Does it make any sound?

A. It makes no sound at all. It does not vibrate. Instead, it sends pulses in varying degrees and modes.

 

Q. How do i clean the neck massager?

A. You can wipe the metal plate and the device with a wet paper towel or disinfectant cotton, and then use it after air drying. Do not wash it directly or clean it when it is turned on (in case of short circuit).

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at support@revitalizeshop.co.

Q. Where do you ship from?

A. We ship from our partnered warehouses & factories located in US, China, Belgium, Malaysia and Korea. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

Q. How long will it take for my items to arrive?

A. It will usually take 5-30 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.

Q. How long will it take to receive a tracking number?

A. It will take usually between 2-5 business days.

Q. Where can I place an order from?

A. You can place an order from any country, we ship Worldwide.

Q. Is shipping really FREE?

A. Yes, shipping is Free Worldwide on most items. 

Q. Which currency will I be charged in?

A. We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders.

Please contact us if you don't receive one within 24 hours. 

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to support@revitalizeshop.co


Q. How can I pay?

A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal

Q. Is Checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure. 

Q. If I enter my email address will you sell my information?

A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. 

Q. Will I (the customer) have to pay customs?

A. For most countries you will not have to pay customs, but it depends where are you located.

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Handling time 1-3 business days. Estimated delivery between 5-10 business days.